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07 2014 FFS Service operation-FIVES

Optimized uptime rate

Customer’s main objective is to keep the line running at the planned rate, and production at the expected quality.
Thanks to Fives' worldwide organization, customers benefit from direct contact with local skilled engineers focused on production, ensuring optimal response time and provision of emergency technical assistance.

Proactive service

Fives' engineers carry out preventive inspections to minimize the risks for production. They bring the right advice regarding optimized maintenance, turnkey renewal solutions and information on the recommended spare parts.

Sustainable operation support

Since 55 years, a high performance equipment follow-up database was set up and has been since then continuously updated and upgraded. Thanks to this tool, all customers’ equipment, as well as the parts originally designed and the modifications carried out since the start of production are known about. This is a great advantage to meet customers’ expectations in the long term.

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Information on data processing

As a data processor, FIVES implements personal data processing when managing your contact request. The data collected are required for this processing and are retained, unless you object, for a period of 6 months from the last contact between you and FIVES. If the information is incomplete, FIVES will not be able to respond to your contact.

The data collected are exclusively for the use of FIVES departments.

Pursuant to current legislation, you have the right to request access to data concerning you, their correction, deletion and portability, as well as a right of limitation over processing of your data.

These rights can be exercised by email to DPO@fivesgroup.com or by post to the Data Protection Officer at the following address: FIVES, 3 Rue Drouot, 75009 Paris, accompanied by a copy of an identity document.

In case of a dispute involving processing of your personal data, you have the right to make a complaint to the French Data Protection Agency (CNIL).

To find out more about our personal data protection policy click here


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